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Privacy Policy

This Privacy Policy describes how maidofthemist.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at info@maidofthemist.com or by mail using the details provided below:

151 Buffalo Ave., Suite 204, Niagara Falls, NY 14303, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This Privacy Policy refers to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform traffic trend analysis on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our e-commerce processors Shopify and Upper Rapids if interacting with resources hosted on their servers.
  • Personal Information collected: version of web browser, IP address, time zone, and how you interact with the Site (referring/exit pages, Site links clicked, etc.).

Transaction/order information

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our e-commerce processors Shopify and Upper Rapids if interacting with resources hosted on their servers.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you
  • Disclosure for a business purpose: not shared outside of our organization.
  • Personal Information collected: name, email address, phone number, any text entered into a contact form.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in touch with us at the address above to request deletion.

Embedded content from other websites

Articles on the Site may include embedded content (i.e. YouTube videos, Instagram pictures, Tweets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect Personal Information about you, use cookies, embed additional third-party tracking technologies, and monitor your interaction with that embedded content. If you have an account and are logged in on the other website, your interaction with the embedded content may be tracked by them.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to operate our online gift store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use Upper Rapids to operate our online ticket store. You can read more about how Upper Rapids uses your Personal Information here: https://www.upper-rapids.shop/privacy
  • We use Google Tag Manager and Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or otherwise to protect our rights.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, and shipping and fulfillment of your order.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our e-commerce partners Shopify and Upper Rapids use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of text that’s downloaded to your computer or device when you visit our Site. We use cookies for several different purposes, including facilitating and completing online orders and collecting Site usage data for analytics.

If interacting with our online gift shop, you may interact with the following cookies identified by Shopify: https://www.shopify.com/legal/cookies.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may negatively impact your user experience, and parts of our website may no longer be fully accessible or operational.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by email or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Last updated: May 1, 2022