Store Associate

REVISED DATE: November 2025

JOB STATUS: Seasonal

FLSA STATUS: Non-Exempt

REPORTS TO: Store Supervisor

SALARY RANGE: $17.30 – $18.80

COMPANY OVERVIEW

Since 1846, our world-renowned passenger vessels have been providing up close boat tours in Niagara Falls, NY, USA to customers near and far. The 2020 season saw the debut of two new, all-electric, emission-free vessels, the first of their kind built in the U.S.

JOB SUMMARY

This position’s primary focus is retail responsibilities including customer service, receiving, stocking, selling Maid of the Mist souvenir merchandise, and routine cleaning. Daytime and evening shifts are available.

DUTIES & RESPONSIBILITIES

• Store associates are responsible for greeting and assisting customers.
• Store associates are responsible for folding and ticketing merchandise
• Store associates are responsible for stocking and maintaining a busy retail sales floor
• Store associates are required, with training to proficiently operate a computer POS
• Store associates will assist on the sales floor and receive freight when needed
• Store associates will interact with the public on a daily basis
• Other duties or tasks may be assigned based on organizational needs

MINIMUM QUALIFICATIONS

To be considered for the role applicants MUST meet the following criteria.

• Excellent communication skills working with visitors with diverse backgrounds and native languages
• Strong attention to detail, follow-through, efficiency, productivity, and thorough task completion
• Ability to work well under pressure
• Perform tasks independently with limited or no direction
• The ability to work professionally with the public
• Must be able to lift 25-30 lbs.
• Store associates must be able to maintain a stationary position throughout the shift

ERGONOMIC REQUIREMENTS: Sitting, standing, stooping, bending, light lifting, carrying. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrate or explain how one can perform essential functions listed above.

EDUCATIONAL QUALIFICATIONS: Must be able to clearly read, speak, and understand English. Ability to understand and execute complex oral and written instructions while working independently. Must be authorized to work in the US. Background check may be required

This job description outlines the essential functions of this position, as determined by the company, on the date of acknowledgment by the employee. The company reserves the right to update and/or amend the job description at any time. In the event thatemployee’s job description is altered, the employee will be provided with a copy of the updated job description. Employee further understands and acknowledges that he/she must be able to perform the essential functions of this role, with or without a reasonableaccommodation, and that in the event employee is unable to do so, his/her employment may be terminated.