Tickets 
REVISED DATE: November 2025
JOB STATUS: Seasonal
FLSA STATUS: Non-Exempt
REPORTS TO: Admissions Supervisor
SALARY RANGE: $18.30 – $18.80
COMPANY OVERVIEW
Since 1846, our world-renowned passenger vessels have been providing up close boat tours in Niagara Falls, NY, USA to customers near and far. The 2020 season saw the debut of two new, all-electric, emission-free vessels, the first of their kind built in the U.S.
JOB SUMMARY
This position’s primary focus is direct oversight of the customers in line at Admissions for ticket sales, and for the sales of the Maid of the Mist boat ride tickets, using the company POS system.
DUTIES & RESPONSIBILITIES
- Responsible for monitoring the entrance line and answering guest questions
- Required, with training to proficiently operate a computer POS
- Are trained in cash handling
- Will work with tour groups as well as individual guests.
- Other duties or tasks may be assigned based on organizational needs
MINIMUM QUALIFICATIONS
To be considered for the role applicants MUST meet the following criteria.
- Excellent communication skills working with visitors with diverse backgrounds and native languages
- Strong attention to detail follow-through
- Ability to work well under pressure
- Perform tasks independently with limited or no direction
- The ability to work professionally with the public
- The position is fully outdoors with some areas of shading and rain coverage
- Must be able to maintain a stationary position throughout the shift
ERGONOMIC REQUIREMENTS: Sitting, standing, stooping, bending, light lifting, carrying. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrate or explain how one can perform essential functions listed above.
EDUCATIONAL QUALIFICATIONS: Must be able to clearly read, speak, and understand English. Ability to understand and execute complex oral and written instructions while working independently. Must be authorized to work in the US. Background check may be required.
This job description outlines the essential functions of this position, as determined by the company, on the date of acknowledgment by the employee. The company reserves the right to update and/or amend the job description at any time. In the event thatemployee’s job description is altered, the employee will be provided with a copy of the updated job description. Employee further understands and acknowledges that he/she must be able to perform the essential functions of this role, with or without a reasonableaccommodation, and that in the event employee is unable to do so, his/her employment may be terminated.